دانلود کتاب مدیریت دانش - سیستم ها و فرآیندها Knowledge Management - Systems and Processes

Table of contents :Cover Page ......Page 1Title Page......Page 4Copyright Page ......Page 5Contents......Page 6Foreword......Page 12Preface and Acknowledgments......Page 141. Introducing Knowledge Management......Page 20What Is Knowledge Management?......Page 21Forces Driving Knowledge Management......Page 22Knowledge Management Systems......Page 25Issues in Knowledge Management......Page 26Text Overview ......Page 27Review......Page 29References......Page 30PART I: PRINCIPLES OF KNOWLEDGE MANAGEMENT......Page 32What Is Knowledge?......Page 34Alternative Views of Knowledge......Page 39Different Types of Knowledge......Page 41Locations of Knowledge......Page 48Key Terms......Page 52Application Exercises......Page 53References......Page 54Knowledge Management......Page 56Knowledge Management Solutions and Foundations......Page 58Knowledge Management Infrastructure......Page 59Knowledge Management Technologies......Page 66Management of Knowledge Management Foundations (Infrastructure, Mechanisms, and Technologies)......Page 68Review......Page 70References......Page 71Knowledge Management Processes......Page 73Knowledge Management Systems ......Page 79Managing Knowledge Management Solutions......Page 82Key Terms ......Page 85Application Exercise ......Page 86References......Page 87Impact on People......Page 88Impact on Processes......Page 92Impact on Products......Page 96Impact on Organizational Performance......Page 98Summary......Page 100Key Terms......Page 101Application Exercises......Page 102References......Page 103PART II: KNOWLEDGE MANAGEMENT TECHNOLOGIES AND SYSTEMS......Page 1066. Knowledge Application Systems: Systems that Utilize Knowledge......Page 108Technologies for Applying Knowledge......Page 109Developing Knowledge Application Systems......Page 114Types of Knowledge Application Systems......Page 116Case Studies......Page 118Limitations of Knowledge Application Systems......Page 136Key Terms......Page 137References......Page 138What Are Knowledge Capture Systems?......Page 141Knowledge Management Mechanisms to Capture Tacit Knowledge: Using Organization Stories......Page 143Designing the Knowledge Capture System......Page 147Concept Maps......Page 148Context-Based Reasoning......Page 153Barriers to the Use of Knowledge Capture Systems......Page 159Research Trends......Page 160Summary......Page 163Application Exercises......Page 164References......Page 1658. Knowledge Sharing Systems: Systems that Organize and Distribute Knowledge......Page 168What Are Knowledge Sharing Systems?......Page 169The Computer as a Medium for Sharing Knowledge......Page 173Designing The Knowledge Sharing System......Page 174Barriers to The Use of Knowledge Sharing Systems ......Page 175Specific Types of Knowledge Sharing Systems......Page 176Lessons Learned Systems......Page 178Expertise Locator Knowledge Sharing Systems......Page 182The Role of Ontologies and Knowledge Taxonomies in the Development of Expertise Locator Systems......Page 185Case Studies......Page 189Shortcomings of Knowledge Sharing Systems......Page 200Knowledge Management Systems that Share Tacit Knowledge......Page 202Application Exercises......Page 206References......Page 2079. Knowledge Discovery Systems: Systems that Create Knowledge......Page 210Mechanisms to Discover Knowledge: Using Socialization to Create New Tacit Knowledge......Page 211Technologies to Discover Knowledge: Using Data Mining to Create New Explicit Knowledge......Page 214Designing the Knowledge Discovery System......Page 220Guidelines for Employing Data Mining Techniques......Page 225Discovering Knowledge on the Web......Page 232Data Mining and Customer Relationship Management......Page 236Barriers to the Use of Knowledge Discovery Systems......Page 238Case Studies......Page 240Summary ......Page 246Application Exercises ......Page 248References ......Page 249PART III: MANAGEMENT AND THE FUTURE OF KNOWLEDGE MANAGEMENT......Page 252Web 2.0......Page 254Social Networking......Page 257Wikis and Blogs......Page 260Open Source Development......Page 262Virtual Worlds......Page 266The Three Worlds of Information Technology: Does IT Really Matter?......Page 270Summary ......Page 271Notes......Page 272References......Page 273A Contingency View of Knowledge Management......Page 275The Effects of Task Characteristics......Page 276The Effects of Knowledge Characteristics......Page 280The Effects of Organizational and Environmental Characteristics......Page 282Identification of Appropriate Knowledge Management Solutions......Page 285Illustrative Example......Page 289Summary......Page 292Application Exercises......Page 293References......Page 294Leadership of Knowledge Management......Page 296Importance of Knowledge Management Assessment......Page 298Types of Knowledge Management Assessment......Page 301Assessment of Knowledge Management Solutions......Page 304Assessment of Knowledge......Page 306Assessment of Impacts......Page 308Conclusions About Knowledge Management Assessment......Page 310Key Terms......Page 316Application Exercises......Page 317References......Page 318Using Knowledge Management as a Decision-Making Paradigm to Address Wicked Problems......Page 320Promoting Knowledge Sharing While Protecting Intellectual Property......Page 322Addressing Barriers to Knowledge Sharing and Creation......Page 325Concluding Remarks......Page 329Application Exercises......Page 330References......Page 331Glossary......Page 333About the Authors......Page 354Index......Page 356